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Help & FAQ

  • Registration
    1. Do I need to register before placing an order?

    You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

    2. How do I register?

    Click here to register your account with The Hair Shop

    3. Do you have to be licensed to order online?

    No. However, you can register with your cosmetologist license to access exclusive discounts.

    4. How does my cosmetologist discount get applied?

    Once you register with your cosmetologist license, please allow 24 hours for your account to be reviewed & updated. You will automatically see the new pricing when you're logged in.

  • Ordering
    1. Can I order by phone?

    Yes. Contact Us

    2. Can I modify or cancel my order?

    Due to our efforts to ensure that you receive your order as quickly and as accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

    3. How do I know what color to choose?

    Get a closer look at our color offering here.
    We're here to help! If you need more help, visit or contact us.

  • Affirm Payment Plan
    1. What is Affirm?

    Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.

    2. Why buy with Affirm?
    • Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.

    • If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you'll pay over the course of the loan. There are no hidden fees.

    • The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you're approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.

    • You don't need a credit card to make a purchase. Affirm lends to the The Hair Shop directly on your behalf.

    • You may be eligible for Affirm financing even if you don't have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.

    • Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.

    3. What is required to have an Affirm account?

    To sign up for Affirm, you must:

    • Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska).

    • Not be a resident of Iowa (IA) or West Virginia (WV).

    • Provide a valid U.S. or APO/FPO/DPO home address.

    • Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.

    • Provide your full name, email address, date of birth, and the last 4 digits of your social security number so Affirm can verify your identity.

    4. How does Affirm work?

    Affirm loan-application process steps:

    1. At checkout, choose Pay with Affirm.

    2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.

    3. To ensure that you're the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.

    4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you're approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you'll pay over the course of the loan.

    5. To accept Affirm's financing offer, click Confirm Loan and you're done.

    After your purchase, you'll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that The Hair Shop processes your order.

    5. How do I make my payments?

    Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don't risk missing a payment.

    Follow these steps to make a payment:

    1. Go to www.affirm.com/account.

    2. Enter your mobile phone number. Affirm sends a personalized security PIN to your phone.

    3. Enter this security PIN into the form on the next page and click Sign in.

    4. After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make.

    5. Make a payment using a debit card or ACH bank transfer.

    6. If I return an item, how do refunds work?

    A refund posts to your Affirm account if we process your refund request. In the event that we issue you store credit instead of a refund, you are still responsible for paying off your Affirm loan.

    If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments.

    Affirm does not refund any paid interest.

    7. How long does it take to get my money back in the event of a return?

    A refund credit appears in your account within three to ten business days, depending on your bank's processing time.

  • Order Status
    1. How do I check on the status of my order?

    The status of your order will be emailed once any changes are made. Create an account to check on the status on your order.

  • Shipping
    1. What is your shipping policy?

    Learn more here

    2. What kinds of shipping options do you offer?

    View all of our shipping options and rates for your desired destination here.

    3. Where are your shipping destinations?

    We ship worldwide. Italy, Russia, and Iceland are subject to restrictions.

    4. How do I track my package after it has been shipped?

    The tracking number will be sent to you through an automated e-mail right after a label has been created. You can track your package by going to www.fedex.com or calling 1-800-go-fedex (1-800-463-3339).

    5. I think my package was lost or stolen. What do I do now?

    All shipments will require a signature upon delivery. The Hair Shop is not responsible for lost or stolen items as well as addresses that are incorrect. Please contact the shipping carrier to file a claim. If you believe your package may have been lost or stolen, please contact our customer service team and we will do our best to assist you.

  • Returns & Exchange
    1. What is your return policy?

    Online/Phone purchases made through TheHairShop.com are valid for exchange, store credit, or refund within 30 days of ship date (excluding FINAL SALE items). Items must be in unopened packaging with all tags intact and in original condition. We will not accept any merchandise that has been used, altered or customized in any way (brushed, combed, picked, cut, colored, washed, etc.). Returned product is subject to a restocking fee. No shipping charges will be refunded. There is no restocking fee for exchange items. If the exchange item costs less than the returned item, the difference will be applied as store credit only.

    2. How do I initiate a return or exchange?

    In order to make a return, you must call our Customer Service Department at (323) 930-4747. Attach a copy of your original invoice and send it with your products to: ATTN: Returns Dept. The Hair Shop 1258 N Highland Ave. Los Angeles, CA 90038 Order#

    3. Which products are final sale?

    These include but are not limited to: hot tools, brushes, beads, extension tools, tool kits, hair-care products, removers, adhesives, eyelashes, thread, needles, shark clips, toupee clips, wigs, hairpieces, bangs, ponytails, 1 piece accent clip-ins, mini bundles, clearance items, wig washing services, and custom clip services. No refund, exchange, or store credit are allowed for these items.

  • Products
    1. Can I dye, bleach, or tone my hair extensions?

    While all of our extensions are made from high quality human hair, we recommend avoiding chemical alterations. Any custom coloring should only be handled by licensed professionals, and any lightening/bleaching of extensions should be avoided altogether. Generally, color depositing is safe but results may vary. The Hair Shop, Inc. is not responsible for improper use or undesired results from chemical alterations.

    2. How long will the quality of my hair extensions last?

    We offer professional grade, premium quality hair. That means 100% Remy human hair for our standard line and 100% full cuticle-intact human hair for our exclusive lines. The life expectancy of each hair extension set will really differ depending on the user’s daily care and maintenance.
    With proper daily maintenance and for the best daily wear we recommend replacing hair extensions after three to six months of usage. However, some clients are able to wear the same extensions for six months up to a year.

    3. How do I take care of my extensions?

    Please see Extension Chart below for method-specific care.

    4. Does The Hair Shop carry Remy, Human Hair?

    Yes, our standard selection of extensions are made with 100% Remy human hair and our exclusive lines are made from 100% full cuticle-intact human hair.

    5. What is the difference between The Hair Shop brands? (i.e. 808, 707, Exclusive lines)

    808 consists of hair extensions with medium/average thickness strands. This works well for majority of hair types - blending seamlessly, creating the volume desired and making it the most versatile.
    808 Exclusive is 100% cuticle intact, premium quality hair. Cuticle intact means that each hair strand is carefully hand-selected to ensure all cuticles are facing the same direction (no stripping of cuticles required). This allows the hair strands to retain full moisture resulting in longer-lasting silky hair. The medium/average thickness strands work for majority of hair types.
    707 Exclusive is made from high quality Indian temple hair which has an organic wavy texture. Like 808 Exclusive, all cuticles are fully intact for full moisture retention, less breakage and longer-lasting hair. This line best serves those with naturally wavy hair.

    6. What is your warranty policy?

    If our products don't reach your standard, we'll fix it! Hair will be upgraded, discounted, or replaced if deemed defective within 6 weeks of purchase.
    All professional tools have a 6 month warranty.

  • General Education
    1. What are the requirements to attend a class?

    To attend class, you must be a licensed cosmetologist, barber, salon owner, cosmetology student, or a freelance artist with current portfolio.

    2. I'm licensed in a different country or state; can I still take your class?

    Absolutely!

    3. Do I need any hair extension experience to take a class?

    Of course not! Our classes are built to help stylists of all levels master their craft.

    4. I already do extensions. Should I take a class?

    Knowledge is power! Take a class with us and we guarantee you’ll learn something new to add to your services.

    5. Where are classes held?

    We host classes at our Hollywood, New York, and San Francisco locations.

    6. Can you travel to my salon?

    Email us your details at class@thehairshop.com including location, how many stylist, and ideal dates to talk about the next steps!

    7. What class should I take?

    We recommend our Extension Master Class to those that want to learn all 7 professional hair extension methods. We recommend our Technique Classes to those that want to dive deep into 1 method at a time.

    8. How do I get certified?

    All classes provide certification.

    9. I’m flying in. What airports are nearby?

    Hollywood: LAX and BUR
    New York: JFK and LGA
    San Francisco: SFO and OAK

    10. Is there parking?

    Hollywood: Yes, parking is available on-site
    New York: Commercial parking garages available nearby. Closest subway stops are F,M,E,C,R,W, & 1.
    San Francisco: Metered street parking available. Closest BART stop is Montgomery Street

    11. How can I contact you with more questions?

    Email class@thehairshop.com or call (888) 842-7088

  • Extension Master Class
    1. What will I learn in the Extension Master Class?

    Hands-on application, removal & reuse of 7 hair extension methods. Also learn in-depth maintenance, placement, consultation, suggested service pricing, quantity matching, and cutting & blending. Click here for more information.

    2. What do I need to bring with me to class?

    Just a notebook and pen! We provide all materials including practice hair, a student handbook, take-home mannequin, and rental Master Kit. Purchase the Master Kit before class for a special rate!

    3. Are there any requirements to attend?

    To attend class, you must be a licensed cosmetologist, barber, salon owner, cosmetology student, or a freelance artist with current portfolio.

    4. How many people will be in my class?

    Up to 8

    5. How often are classes held?

    Monthly, click here for current schedule

    6. What are the benefits of taking EMC?

    Taking our Extension Master Class has many benefits! You will learn how to apply, remove, and reuse all extension methods that The Hair Shop carries along with how to mix and match techniques. During class you will work with all professional tools in our Master Kit that is offered at a special price only to attendees. Lastly, taking class will upgrade your account to 20% off all future purchases!

    7. How long is class?

    7-8 hours

    8. What tools will I work with in class?

    During class you will work with the Master Kit. This kit is offered at a special rate to attendees who purchase the kit before and up to the same day of their registered class! For more info on the kit, click here.

    9. What if I need to reschedule?

    1 reschedule is granted with at least 7-days prior to your registered class. Additional reschedules may result in being placed on-call or paying additional fees.

  • Technique Classes
    1. What will I learn in a Technique Class?

    Hands-on application, removal & reuse of 1 extension method of your choice. Also learn in-depth maintenance, placement, consultation, quantity matching, and suggested service pricing. Click here for more information.

    2. Do I need to bring anything to class?

    We provide all materials including practice hair, a student handbook, rental mannequin, and rental tool kit.

    3. Are there any requirements to attend?

    To attend class, you must be a licensed cosmetologist, barber, salon owner, cosmetology student, or a freelance artist with current portfolio.

    4. How many people will be in my class?

    Up to 4 students

    5. How often are classes held?

    Weekly, click here for current schedule.

    6. Where are classes held?

    Hollywood, New York, & San Francisco

    7. What are the benefits of taking a Technique Class?

    Taking a Technique Class is a great way to drop-in and learn! With short classes offered weekly you’ll be able to master the method you pick at a time that suits your busy schedule.

    8. How long is class?

    2 hours

    9. What tools will I work with in class?

    You will work with a rental professional tool kit of the Technique selected. Click here for additional kit information.

    10. What if I need to reschedule?

    No reschedules are granted

Methods

How To Apply

Attached with beads made from a strong copper shell & a soft silicone lining to protect your natural hair (no heat required).

Tools Needed:

  • Pro Pulling Needle or Wire Loop Needle
  • Pro Tubes or Silicone-lined Pro Tubes
  • Pro Release Plus, Pro Flat Plus

Advantages

  • Natural hair movement
  • Undetectable
  • No heat or glue required
  • Hair is easily reused
  • Applicable with Plastic Tubes (optional)

Things To Consider

  • May require long application
  • The bead that secures the extension to your hair may change color

Special Maintenance

Use a Loop Brush to detangle the roots of bonds without causing stress to the extension and ultimately your scalp

How Long They Stay On

8-10 weeks

Reuse 2-3 times. Simply reshape I-Tip bonds with Super Kera Powder and our Pro Fusion Tool.

Quantity Needed for a Full Head

On average, 150 to 200 pieces

How To Apply

The smallest extension is making the biggest difference for so many women and men! Ideal for hairline and thinning areas. Applies the same technique as I-Tip.

Tools Needed:

  • Pro Pulling Needle
  • Micro Tubes
  • Micro Release

Advantages

  • Designed for areas near hairline
  • Smallest extension, nearly undetectable
  • Plastic Tube application optional for transparent bond

Things To Consider

  • Should only be applied to targeted areas
  • May last shorter than other extension techniques

Special Maintenance

Keep oil away from scalp, and brush gently.

How Long They Stay On

4-6 weeks

Reuse by shaping the bond with our Pro Fusion Tool

Quantity Needed for a Full Head

Not suitable for full head application - should only be applied to targeted areas

How To Apply

Individual extensions applied with durable Keratin glue (requires heat)

Remove with alcohol based solution such as D-Bond Gel

Tools Needed:

  • Pro Fusion Tool at 400°F
  • Plastic Heat Shield or Aluminum Heat Shield

Advantages

  • Flexible hair movement
  • Transparent bond
  • Strong bond

Things To Consider

  • Hair may be difficult to reuse, and is not commonly done
  • The bond is sensitive to heat and oils

Special Maintenance

Stay away from heat, conditioner, or oils at roots

How Long They Stay On

10-12 weeks

Reuse with Super Kera Nail Tips. This is not commonly done.

Quantity Needed for a Full Head

On average, 100 to 150 pieces

How To Apply

Smart Tabs are our latest tape-in extensions with a flexible and seamless finish.

Tools Needed:

  • No tools necessary
  • Use Pro Tape-In Press for secured seal of bonds (optional)

Advantages

  • Full application done in under 40 minutes
  • Easy to blend colors
  • Seamless to the touch
  • No tools necessary
  • Easy to reuse

Things To Consider

  • Slightly limited movements on the sides
  • The bond is sensitive to heat and oils

Special Maintenance

Stay away from heat, conditioner, and oils at root

How Long They Stay On

6-8 weeks

Reuse 2-3 times. Use the pre-cut Smart Tabes Tape when reusing

Quantity Needed for a Full Head

On average, 21-30 sandwiches (7-10 sheets)

How To Apply

Tape-in extensions with a hand-knotted base on a clear, silicone band. Heat is recommended in application.

Tools Needed:

  • Pro Tape-In Press for secured seal of bonds
  • Skinweft Sealer

Advantages

  • Hand-knotted weft that blends with natural scalp
  • Lays very flat within hair
  • Easy to blend colors for the perfect match

Things To Consider

  • Slightly limited movement on sides
  • The bond is sensitive to heat and oils

Special Maintenance

Stay away from heat, conditioner, or oils at root.

How Long They Stay On

6-8 weeks

Reuse 2-3 times with proper maintenance. Must thoroughly remove tape and cleanse base before reusing.

Quantity Needed for a Full Head

12 full-size sandwiches (provided in one pack)

How To Apply

One-Step Wefts are pre-beaded with our patented loop tool. Apply by threading natural hair into the pre-attached copper beads with silicone and seal.

Tools Needed:

  • Pro Pulling Needle
  • Pro Release Plus or Pro Flat Plus

Advantages

  • Fastest application method
  • Full head of hair in 30-45 minutes
  • No prep time required from stylist
  • Slide up extensions after 4 weeks

Things To Consider

  • Limited movement
  • Not ideal for ultra-fine hair

Special Maintenance

Avoid conditioner at roots to prevent weft from shedding or beads from slipping

How Long They Stay On

8-10 weeks

Reuse up to 2 times; allow 4 weeks between each slide up.

Quantity Needed for a Full Head

10 One-Step wefts (provided with two half packs)

How To Apply

Clip-ins are temporary extensions. Apply by securing each clip attached to the weft onto your natural hair. Every piece comes pre-cut in tailored sizes.

Advantages

  • Professional stylist not required to install
  • Easy application and removal
  • No damage to natural hair

Things To Consider

  • May require salon service with layer blending and styling
  • Only temporary

Special Maintenance

No sleeping with clip-ins installed; wash every 3-4 weeks if using daily. Do not wear extensions when washing.

How Long They Stay On

8-10 weeks

Depends on how often you wear them.

Quantity Needed for a Full Head

3-6 oz.

How To Apply

Traditionally braided in with natural hair or sewn in with a cap.

Can be custom made into clip-ins, beaded, wigs, or hairpieces.

Advantages

  • Customizable
  • Full proportions
  • Easy application options

Things To Consider

  • Longer preparation time for stylist
  • May be bulky

Special Maintenance

Keep oil away from scalp, as this may cause shedding. Always seal the ends of the weft when cutting and customizing.

How Long They Stay On

Depends on method of application

Quantity Needed for a Full Head

3-6 oz.