You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.
2. How do I register?
Click here to register your account with The Hair Shop
Due to our efforts to ensure that you receive your order as quickly and as accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
3. How do I know what color to choose?
Get a closer look at our color offering here.We're here to help! If you need more help, visit or contact us.
View all of our shipping options and rates for your desired destination here.
3. Where are your shipping destinations?
We ship worldwide. Italy, Russia, and Iceland are subject to restrictions.
4. How do I track my package after it has been shipped?
The tracking number will be sent to you through an automated e-mail right after a label has been created. You can track your package by going to www.fedex.com or calling 1-800-go-fedex (1-800-463-3339).
5. I think my package was lost or stolen. What do I do now?
All shipments will require a signature upon delivery. The Hair Shop is not responsible for lost or stolen items as well as addresses that are incorrect. Please contact the shipping carrier to file a claim. If you believe your package may have been lost or stolen, please contact our customer service team and we will do our best to assist you.
Online/Phone purchases made through TheHairShop.com are valid for exchange, store credit, or refund within 30 days of ship date (excluding FINAL SALE items). Items must be in unopened packaging with all tags intact and in original condition. We will not accept any merchandise that has been used, altered or customized in any way (brushed, combed, picked, cut, colored, washed, etc.). Returned product is subject to a restocking fee. No shipping charges will be refunded. There is no restocking fee for exchange items. If the exchange item costs less than the returned item, the difference will be applied as store credit only.
2. How do I initiate a return or exchange?
In order to make a return, you must call our Customer Service Department at (323) 930-4747. Attach a copy of your original invoice and send it with your products to: ATTN: Returns Dept. The Hair Shop 1258 N Highland Ave. Los Angeles, CA 90038 Order#
3. Which products are final sale?
These include but are not limited to: hot tools, brushes, beads, extension tools, tool kits, hair-care products, removers, adhesives, eyelashes, thread, needles, shark clips, toupee clips, wigs, hairpieces, bangs, ponytails, 1 piece accent clip-ins, mini bundles, clearance items, wig washing services, and custom clip services. No refund, exchange, or store credit are allowed for these items.
While all of our extensions are made from high quality human hair, we recommend avoiding chemical alterations. Any custom coloring should only be handled by licensed professionals, and any lightening/bleaching of extensions should be avoided altogether. Generally, color depositing is safe but results may vary. The Hair Shop, Inc. is not responsible for improper use or undesired results from chemical alterations.
2. How long will the quality of my hair extensions last?
We offer professional grade, premium quality hair. That means 100% Remy human hair for our standard line and 100% full cuticle-intact human hair for our exclusive lines. The life expectancy of each hair extension set will really differ depending on the user’s daily care and maintenance.With proper daily maintenance and for the best daily wear we recommend replacing hair extensions after three to six months of usage. However, some clients are able to wear the same extensions for six months up to a year.
3. How do I take care of my extensions?
Please see Extension Chart below for method-specific care.
4. Does The Hair Shop carry Remy, Human Hair?
Yes, our standard selection of extensions are made with 100% Remy human hair and our exclusive lines are made from 100% full cuticle-intact human hair.
5. What is the difference between The Hair Shop brands? (i.e. 808, 707, Exclusive lines)
808 consists of hair extensions with medium/average thickness strands. This works well for majority of hair types - blending seamlessly, creating the volume desired and making it the most versatile. 808 Exclusive is 100% cuticle intact, premium quality hair. Cuticle intact means that each hair strand is carefully hand-selected to ensure all cuticles are facing the same direction (no stripping of cuticles required). This allows the hair strands to retain full moisture resulting in longer-lasting silky hair. The medium/average thickness strands work for majority of hair types. 707 Exclusive is made from high quality Indian temple hair which has an organic wavy texture. Like 808 Exclusive, all cuticles are fully intact for full moisture retention, less breakage and longer-lasting hair. This line best serves those with naturally wavy hair.
6. What is your warranty policy?
If our products don't reach your standard, we'll fix it! Hair will be upgraded, discounted, or replaced if deemed defective within 6 weeks of purchase.All professional tools have a 6 month warranty.
To attend class, you must be a licensed cosmetologist, barber, salon owner, cosmetology student, or a freelance artist with current portfolio.
2. I'm licensed in a different country or state; can I still take your class?
Absolutely!
3. Do I need any hair extension experience to take a class?
Of course not! Our classes are built to help stylists of all levels master their craft.
4. I already do extensions. Should I take a class?
Knowledge is power! Take a class with us and we guarantee you’ll learn something new to add to your services.
5. Where are classes held?
We host classes at our Hollywood, New York, and San Francisco locations.
6. Can you travel to my salon?
Email us your details at class@thehairshop.com including location, how many stylist, and ideal dates to talk about the next steps!
7. What class should I take?
We recommend our Extension Master Class to those that want to learn all 7 professional hair extension methods. We recommend our Technique Classes to those that want to dive deep into 1 method at a time.
8. How do I get certified?
All classes provide certification.
9. I’m flying in. What airports are nearby?
Hollywood: LAX and BURNew York: JFK and LGASan Francisco: SFO and OAK
10. Is there parking?
Hollywood: Yes, parking is available on-siteNew York: Commercial parking garages available nearby. Closest subway stops are F,M,E,C,R,W, & 1.San Francisco: Metered street parking available. Closest BART stop is Montgomery Street
1. What will I learn in the Extension Master Class?
Hands-on application, removal & reuse of 7 hair extension methods. Also learn in-depth maintenance, placement, consultation, suggested service pricing, quantity matching, and cutting & blending. Click here for more information.
2. What do I need to bring with me to class?
Just a notebook and pen! We provide all materials including practice hair, a student handbook, take-home mannequin, and rental Master Kit. Purchase the Master Kit before class for a special rate!
3. Are there any requirements to attend?
To attend class, you must be a licensed cosmetologist, barber, salon owner, cosmetology student, or a freelance artist with current portfolio.
Taking our Extension Master Class has many benefits! You will learn how to apply, remove, and reuse all extension methods that The Hair Shop carries along with how to mix and match techniques. During class you will work with all professional tools in our Master Kit that is offered at a special price only to attendees. Lastly, taking class will upgrade your account to 20% off all future purchases!
7. How long is class?
7-8 hours
8. What tools will I work with in class?
During class you will work with the Master Kit. This kit is offered at a special rate to attendees who purchase the kit before and up to the same day of their registered class! For more info on the kit, click here.
9. What if I need to reschedule?
1 reschedule is granted with at least 7-days prior to your registered class. Additional reschedules may result in being placed on-call or paying additional fees.
Hands-on application, removal & reuse of 1 extension method of your choice. Also learn in-depth maintenance, placement, consultation, quantity matching, and suggested service pricing. Click here for more information.
2. Do I need to bring anything to class?
We provide all materials including practice hair, a student handbook, rental mannequin, and rental tool kit.
3. Are there any requirements to attend?
To attend class, you must be a licensed cosmetologist, barber, salon owner, cosmetology student, or a freelance artist with current portfolio.
7. What are the benefits of taking a Technique Class?
Taking a Technique Class is a great way to drop-in and learn! With short classes offered weekly you’ll be able to master the method you pick at a time that suits your busy schedule.
8. How long is class?
2 hours
9. What tools will I work with in class?
You will work with a rental professional tool kit of the Technique selected. Click here for additional kit information.
The smallest extension is making the biggest difference for so many women and men! Ideal for hairline and thinning areas. Applies the same technique as I-Tip.
Tools Needed:
Pro Pulling Needle
Micro Tubes
Micro Release
Advantages
Designed for areas near hairline
Smallest extension, nearly undetectable
Plastic Tube application optional for transparent bond
Things To Consider
Should only be applied to targeted areas
May last shorter than other extension techniques
Special Maintenance
Keep oil away from scalp, and brush gently.
How Long They Stay On
4-6 weeks
Reuse by shaping the bond with our Pro Fusion Tool
Quantity Needed for a Full Head
Not suitable for full head application - should only be applied to targeted areas
Clip-ins are temporary extensions. Apply by securing each clip attached to the weft onto your natural hair. Every piece comes pre-cut in tailored sizes.
Advantages
Professional stylist not required to install
Easy application and removal
No damage to natural hair
Things To Consider
May require salon service with layer blending and styling
Only temporary
Special Maintenance
No sleeping with clip-ins installed; wash every 3-4 weeks if using daily. Do not wear extensions when washing.
