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Terms & Conditions


We will verify your cosmetology license before we process this order. Funds will not be extracted from your bank account until your licensed is verified.


ONLINE ORDERS First, register for an account with your cosmetology license number. Once your account has been upgraded, you may see prices and place orders. Next, Log In and choose your desired products before proceeding to checkout, where you will need to fill in the information required. Your order will ship the same day if we receive the order before 2:00pm PST.

PHONE ORDERS To place your order over the phone, please call to our toll us free at 1-800-980-4744 from Monday through Friday between 8am through 7pm PST. Your order will ship the same day if we receive the order before 2:00pm PST.

PAYMENT METHODS We accept the following credit cards: PayPal, Visa, Master Card, American Express, and Discover. All Credit Card charges will appear as The Hair Shop, Inc. or

*NOTE Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card. For your convenience, we also accept Cashier's Checks and Money Orders. No personal checks accepted. Please call for more details: 1-800-980-4744.

WARRANTY The warranty covers all professional tools purchased from The Hair Shop. We will replace defective tools within 6 months of the purchase date. Upon return of the defective tool, we will ship a replacement at no extra cost. Warranty service is done 1 time only. Customers will be responsible for shipping charges on returned tools that are not determined to be defective. This warranty does not cover wear and tear.


FINAL SALE ITEMS Clip-in extensions, wigs, ponytails, hairpieces, tinsel products, feather products, and clearance items.

REFUNDS There is a 15% restocking fee on ALL returned items. No shipping charges will be refunded.

RETURNS You must call to within 30 days of receipt.

CONDITION of ITEM We will not accept any merchandise that has been used or altered in any way (brushed, combed, picked, cut or washed, etc.). Tags must be attached and the original packaging must be fully intact. For individual extensions, no strands should be pulled out in any way.

EXCHANGE If an exchange item costs less than the returned item, the difference will be applied to store credit. The difference cannot be refunded. Exchange shipping costs will be applied.

WARRANTY The warranty covers all professional tools purchased from The Hair Shop. We will replace defective tools within 6 months of the purchase date. Upon return of the defective tool, we will ship a replacement at no extra cost. Warranty service is done 1 time only. Customers will be responsible for shipping charges on returned tools that are not determined to be defective. This warranty does not cover wear and tear.

UNAUTHORIZED RETURNS Returns or exchanges without an RMA number will be refused and returned to the customer at his or her expense.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS: Your order will normally be shipped via FEDEX to the address provided. Tracking numbers are sent to your email address as soon as we receive them from our warehouse. If you do not receive a tracking number, please let us know. Use your FEDEX tracking number to track your package in transit.

Incomplete or incorrect address information is the primary cause of delayed shipments. Check the information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. FEDEX charges a service fee for address corrections. The customer will be responsible for the payment of additional fees caused by wrong address information.

Due to problems with missing shipments, we ship all packages as SIGNATURE REQUIRED. FEDEX will have instructions to obtain a signature at the time of delivery. FEDEX will usually make three attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up if necessary. We cannot be responsible for any problems or additional costs if customer requests that the carrier deliver to an alternate location that is different than the original shipping address.

If a package is returned to us it may be reshipped by paying an additional shipping cost. If the package is returned and the customer does not authorize reshipment, they will be billed for the shipping and a 25% restocking fee (minimum $10.00) will be charged. NO REFUNDS WILL BE ISSUED ON REFUSED OR ABANDONED SHIPMENTS.

STORE CREDITS A restocking fee will not be charged if you decide to receive store credit towards your next purchase. Store credit do not expire.

Disclaimer: Our products are specifically designed for use by licensed professionals. We trust that anyone using our hair extensions and products has the knowledge and experience to use them properly. We are not responsible for results obtained through improper use.

*You must educate your clients on how to maintain their extensions, such as how to wash, brush, dry, and the use of correct treatments.


DOMESTIC Shipping Services

CARRIER FEDEX (Federal Express)


-FEDEX Ground Shipping (5 to 7 Business Days)

-FEDEX 2nd Day Air (2 Business Days)

-FEDEX Next Day Air (Next Business Day from 9am till noon)

*Any orders received before 2:00pm (PST) will ship out the same day.

*Weekends and Holidays DO NOT COUNT as Business Days.

*For Saturday Delivery, please call in at 323-930-4747 and speak to a Sales Rep.

*Please be advised that in some cases orders can take up to 2 days to process before being shipped depending on product availability and the volume of orders being processed at the time. As such, we advise that you order your hair at least two days earlier than the expected arrival date. We are not responsible for lost appointments due to late shipments within the 2 day processing period.

SATURDAY DELIVERY Phone orders need to be submitted by 2pm Friday, Pacific Time to qualify. Please call 1.800.980.4744 for more information.

SPECIAL LOCATIONS We cannot ship your orders to P.O. Boxes. Expedited orders shipping to Alaska and Hawaii will require an additional business day to arrive.

Rural domestic addresses require one or more additional business days to deliver.

ITEMS CONTAINING VOLATILE LIQUIDS Due to their alcohol content, we cannot ship orders of some removal solutions that may be considered hazardous materials by air, and also cannot ship them to certain zip codes in Alaska, P.O. Boxes or military. (Diplomatic pouch mail, APO, FPO, Guam, Puerto RIco and U.S. Virgin Islands)

INTERNATIONAL Shipping Services

CARRIER FEDEX (Federal Express)

SHIPPING OPTIONS International Priority (1-3 Business days) / International Economy (2-5 Business).

PAYMENT METHODS Wire Transfer (We will fax information upon request), Credit Card

DUTIES and TAXES The prices we offer do not include any duties and taxes. Recipient shall pay all the incurred expenses including brokerage fees.


All disputes must be reported to The Hair Shop within 6 weeks of the DATE OF PURCHASE.  We at The Hair Shop stand firmly behind the quality of our hair; we cannot be held responsible for issues arising from the following causes: Color/chemical processing of any kind, Contact with chlorine and or sulfate, improper maintenance by the stylist or the end user, and/or Ignorance of The Hair Shop installation procedures.


PROTECTION For the cardholder’s protection, the company reserves the right to send first 3 orders to the cardholder’s billing address. Billing addresses must correctly match with the credit card being used.

FIRST TIME BUYER FOR PHONE ORDERS If the billing and shipping addresses are different for your first-time order you must fax in a *legible copy of your photo ID and also the front and back side of your credit card. This rule also applies to International Orders. You can fax your documents to 323-933-9465.

SIGNATURE RELEASE Please take note that all packages will be shipped out with signature required. However, when you request a Signature Release towards your shipment FedEx and The Hair Shop is NOT responsible for any LOST/STOLEN items. If you would like to request a Signature release please fill out the form and fax to (323) 933-9465.

RESTRICTED AREA*FEDEX does not ship to military (APO/FPO) address and P.O. Box addresses.

TRACKING The tracking number will be sent to you through automated e-mail as soon as we ship your package. You may track your package by going to or calling *1-800-GO-FEDEX (1-800-463-3339).

NEXT BUSINESS DAY If you order on Friday for Saturday delivery, You must specify to our sales person that you require a *Saturday Delivery Only Otherwise it will be delivered on the next business day. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email us at

FRIDAY SHIPPING Any orders ordered on Friday after 2pm (PST) will be shipped on the following business day, Monday. If you require Saturday Delivery for Online Orders please specify to our sales representatives that you require your order to be delivered on Saturday.


The Hair Shop’s affiliate codes or “discount codes” are assigned to select partners of The Hair Shop. Unique terms and conditions apply to all discount codes, please contact a representative for more details. The Hair Shop has the right to void the use of code(s) at any time.

POLICY CHANGES reserves the right to make changes to these policies at our discretion. Please check this page periodically for changes.


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