The Hair Shop, Inc. considers digital accessibility a vital subject to consider in today's digital landscape. Ensuring that our platform is navigable, actionable, and consumable by people with varying physical and cognitive impairments is important to us. As such, we've set forth a clear plan to not only achieve, but maintain digital accessibility conformance over time.

We've aimed to achieve levels A and AA compliance, as set forth by the WCAG 2.1 guidelines for digital accessibility, which is an international standard on the subject. As a commitment to both achieve and maintain compliance over time, we've enlisted the services of ABILITY, a national leader in digital accessibility consulting services.

ABILITY has thoroughly audited our platform to identify WCAG violations, which our team has fixed and been confirmed by ABILITY. ABILITY’s auditing protocol has included:

• Multiple rounds of auditing of our website
• Screen-reader testing with NVDA
• Technical auditing of all unique templates (multi-dozen point inspection)
• Keyboard navigability testing
• Mobile reflow testing
• Random sampling testing when relevant
• Automated scanning with the A11y Toolbox accessibility compliance software

Moving forward, ABILITY will be auditing and recertifying our platform at regular intervals throughout the year to ensure that we continue to hit the moving target, as digital accessibility is fluid and can be subjective. We believe the combination of our internal efforts combined with those of an independent 3rd party will make our platform accessible to those with motor, visual, auditory, and cognitive impairment.

What has been audited and certified

On September 14, 2023, our website was independently verified as partially conformant, per WCAG 2.1, levels A and AA. There are some aspects of our website that we do not have control over, such as 3rd-party limitations. To learn more, please click this link, or click the badge below.

It is our pledge to our customers that we will do everything in our power to ensure that our website meets the WCAG standards throughout the year.

Digital accessibility is fluid and many of the WCAG guidelines are open to reasonable, case-by-case, best-faith interpretations. If, for any reason, you feel like a part of this platform isn't meeting compliance standards, or could have its accessibility improved, please reach out to us and we will promptly and sincerely review your feedback. Please call us at (800) 980-4744 or email us at customerservice@thehairshop.com to share your concerns.

Sincerely, The Hair Shop, Inc. team.