Happy Memorial Day! 5/27, Monday deliveries will be delayed 1 business day & all orders will be processed the following day.

Return & Exchange

 

All purchases made here online or through phone must be returned to The Hair Shop Headquarters, following the below Return & Exchange policy. 

Other in-store purchases may only be returned or exchanged at the original location of purchase. Please check with your specific store of purchase.  

 

EXCHANGES

 

Exchanges can be complicated and time consuming. So, instead we will help you process a return for a refund.


RETURNS

 

If you purchased a product and change your mind at the time you receive it, you may return it for a refund within 30 days. 

  • Refunds are only given for products* that are still in unopened and unused condition. Products must not be opened, worn or tampered with due to hygienic reasons and the safety of our customers.   

*Some product categories are ineligible for returns.  This include wigs, hairpieces, discontinued/sale items.  Other items may be ineligible, please check with a customer service representative.

 

  • Refunds will only be issued if products are returned within 30 days of purchase date. 

  • Refunds are issued in the original form of payment once the returned products are received by The Hair Shop Inc. 

  • Original shipping costs are non-refundable and return shipping is not provided by The Hair Shop Inc. 

  • Free shipping specials are subject to minimum order amounts; hence a refund will be issued less the actual shipping cost. 

  • Refunds may take 3-4 business days to process once The Hair Shop Inc. Has received the returned product. 

  • Please keep the tracking number of returned product(s) for delivery verification. 

 

How do I initiate a return?

 

To start a return, please contact Customer Service to receive an RMA#. This is required in order to process a refund.  Attach a copy of your original invoice along with the returning products.

 

Or call us during business hours: 

Toll Free: 1-800-980-4744 

PST Hours: MONDAY - FRIDAY 8:00am - 7:00pm | Sat: 9:00am - 5:30pm | Sun: Closed 

 

Return Approved Items to: 
The Hair Shop Headquarters 
ATTN: Returns Dept.— RMA# 
1258 N. Highland Ave 
Hollywood, CA 90038 

 


HAVE A QUESTION? NEED ASSISTANCE? PROBLEM WITH AN ORDER?

 

We try hard to respond to any questions or customer service issues within one (1) business day. 

Please email us regarding your question or concern at CustomerService@thehairshop.com 

 

If this is an urgent matter, please contact us at the number below. 

Toll Free: 1-800-980-4744 

PST Hours: MONDAY - FRIDAY 8:00am - 7:00pm | Sat: 9:00am - 5:30pm | Sun: Closed 

 

 

THE HAIR SHOP QUALITY STANDARDS 

 

The nature of 100% human hair extensions is that there is variability in the raw, organic materials. The Hair Shop Inc. maintains the upmost standards in quality and production control to minimize variability. However, in rare instances, this variability can sometimes result in an experience below our standards.  If you experience this within one week of wear, please contact us right away.  We provide up to 30 days of product purchase for you to contact us so we can help resolve the issue.