DOMESTIC SHIPPING OPTIONS:
|5 to 7 business days|
|FEDEX 2-Day Shipping||2 business days|
|FEDEX Next Day Priority Overnight (orders must be placed before 2 PM PST)||Next business day from 8 AM until noon|
|FEDEX Next Day Saturday Delivery (Friday orders must placed before 2 PM PST)||Saturday delivery from 8 AM until noon|
INTERNATIONAL SHIPPING OPTIONS: *Free shipping does not apply for International*
|SHIPPING METHOD||SHIPPING TIME|
|FEDEX International Economy||2 to 5 business days|
|FEDEX International Priority||1 to 3 business days|
Currently, we do not ship internationally to Russia or Italy.
DUTIES & TAXES
The prices we offer do not include any duties and taxes. Recipient shall pay all the incurred expenses including brokerage fees.
The tracking number will be sent to you through an automated e-mail right after a label has been created. You can track your package by going to www.fedex.com or calling 1-800-go-fedex (1-800-463-3339).
All orders received before 2:00 PM PST will ship out the same business day. Any orders received after 2:00 PM PST will be shipped on the next business day.
Weekends and Holidays DO NOT COUNT as Business Days.
Please be advised that in some cases orders can take up to 2 days to process before being shipped depending on product availability and the volume of orders being processed at the time. As such, we advise that you order your hair at least two days earlier than the expected arrival date. We are not responsible for lost appointments due to late shipments within the 2 day processing period.
Saturday delivery service can only be applied to order placed on Friday by 2 PM PST. You must select the Saturday shipping option. There is an additional $15.00 shipping fee for all Saturday Shipping serveries. FedEx regular delivery guarantee times do not apply to Saturday delivery. For more information on guarantee delivery times please contact customer service at 1-800-980-4744.
NEXT BUSINESS DAY
If you order on Friday for Saturday delivery, you must specify to our sales person that you require a Saturday delivery only otherwise it will be delivered on the next business day. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email us at CustomerService@thehairshop.com or contact customer service at 1-800-980-4744.
Any orders ordered on Friday after 2 PM PST will be shipped out on the following business day, Monday. If you require Saturday delivery for online orders please specify to our sales representatives that you require your order to be delivered on Saturday.
If the billing and shipping address is different for your first 3 orders you must fax in a legible copy of your photo id and also the front and back side of your credit card. Please fax your documents to 323-933-9465.
RESTRICTED ADDRESSES & LOCATIONS
FedEx cannot ship your orders to P.O. boxes. Expedited orders shipping to Alaska and Hawaii will require and additional business day to arrive. Rural domestic addresses require one or more additional business days to deliver.
FedEx does not ship to military (APO/FPO), P.M. Box, or distribution center addresses. Other restricted regions include Russia and Italy.
SIGNATURE REQUIRED OPTIONAL
We provide the option for signature to be required for the delivery of your FedEx packages. Please indicate this option at shipping method selection. FEDEX will have instructions to obtain a signature at the time of delivery. FEDEX will usually make three attempts to deliver your package. They may also leave a courtesy notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery.
It is the customer's responsibility to arrange for package pick-up if necessary. We cannot be responsible for any problems or additional costs if the customer requests that the carrier deliver to an alternate location that is different than the original shipping address.
INCORRECT SHIPPING ADDRESS:
Your order will normally be shipped via FEDEX to the address provided. Tracking numbers are sent to your email address as soon as we receive them from our warehouse. If you do not receive a tracking number, please let us know. Use your FEDEX tracking number to track your package in transit.
Incomplete or incorrect address information is the primary cause of delayed shipments. Check the information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. FEDEX charges a service fee for address corrections. The customer will be responsible for the payment of additional fees caused by wrong address information.
FAILED DELIVERIES & REFUSED SHIPMENTS
If a package is returned to The Hair Shop due to failed delivery attempt or customer refusal it may be reshipped by paying an additional shipping cost. If the package is returned and the customer does not authorize reshipment, they will be billed for the shipping and a 25% restocking fee (minimum $10.00) will be charged. NO REFUNDS WILL BE ISSUED ON REFUSED OR ABANDONED SHIPMENTS. Once the products are returned to The Hair Shop an Automatic credit will be issued on the account.
ITEMS CONTAINING VOLATILE LIQUIDS
DUE TO THEIR ALCOHOL CONTENT, WE CANNOT SHIP ORDERS OF SOME REMOVAL SOLUTIONS WHICH MAY BE CONSIDERED HAZARDOUS MATERIALS BY AIR AND ALSO CANNOT SHIP THEM TO CERTAIN ZIP CODES IN ALASKA, P.O. BOXES OR MILITARY. (DIPLOMATIC POUCH MAIL, APO, FPO, GUAM, PUERTO RICO AND U.S. VIRGIN ISLANDS)
TheHairShop.com reserves the right to make changes to these policies at our discretion. Please check this page periodically for changes.